Customer Survey Results
Himagine surveys its client’s twice annually to gauge our overall performance in meeting their needs and to identify gaps where we can improve. We use the Net Promoter Score (NPS) as are key metric. The NPS is an index ranging from -100 to 100 that leading brands use to measure the willingness of customers to recommend a company. It is an easy way for gauging our clients’ overall satisfaction and loyalty. A score above 0 is good; and a score above 50 is excellent. In 2018, our NPS was 43 and in 2019 it increased to 56. Our scores compare favorably to many of the most trusted brands in the world. Our clients indicated that himagine’s quality, communication, and relationship building were the key drivers for these scores.